Orders and Payment:
If you wish to cancel your order, we understand the urgency and will do our best to accommodate your request. However, please note that our processing time is fast, which means the window for cancellations is relatively small. We recommend contacting our customer service team as soon as possible to initiate the cancellation process. Our dedicated agents will assist you further.
In case the cancellation cannot be processed in time, there's no need to worry. You have the option to decline the parcel upon its arrival or return it to us later, completely free of charge. For detailed information regarding our return policy, you can refer to the specific section on our website, where you'll find all the necessary details.
We offer the following payment methods for your convenience when shopping with us online:
Mastercard
VISA
American Express
Apple Pay
Google Pay
Shop Pay
Please note that we only charge credit and debit cards once the order is shipped. To ensure the security of your transaction, the name and address provided during the checkout process must match the information associated with the credit card used for payment. It is important for us to verify this information. Therefore, we reserve the right to cancel any order that does not meet these criteria.
You can easily locate your order number in the following places:
1. Confirmation email: Your order number will be included in the confirmation email you received after placing your order. Please refer to this email for quick access to your order number.
2. Order-related emails: Each email related to your order, such as shipping updates or delivery notifications, will also include your order number. Please check these emails for easy reference.
3. Order page in your account: If you created an account during the checkout process, you can log in and visit the order page. Your order number will be displayed there for your convenience. Please note that the order number is typically an 8-digit number.
Should there be a problem with your order, please contact us immediately. We definitely want to ensure you’re happy with your wine, but please note all returns are handled on an individual basis.
Shipments are sent through Fedex Ground, and all shipments require a mandatory adult signature. For this reason, we are unable to ship to a P.O. Box. We currently ship to the following states: AZ CA CO DC FL ID IA IL MA MD MI MN MO MT NC NH NM NV NY OH OK OR PA TX WA & WY.
Yes, you must be 21+ to join the Tabalipa Inner Circle, and all shipments require a mandatory adult signature.
We are a small estate vineyard, which means we only produce our No. 1 Rosé in limited quantities. To guarantee an allocation of our wine, we’d suggest joining our Inner Circle Wine Club. We offer 3-, 6-, and 12-bottle options, shipped two or three times a year, and since there’s no long term commitment, you can cancel any time after your first order.
We’d be honored to be considered! Please reach us at hello@tabalipawineco.com to learn more about wholesale options.
We do! You can sign up for our mailing list to stay up on the latest news and happenings, or join our Inner Circle Club.
Connect with us
Please do not hesitate to check our customer support for common questions regarding orders. If you can't find an answer to your questions, please contact us.
